Privacy Policy
Effective Date: 12 October 2025
Last Updated: 12 October 2025
At eHealthWeb, protecting your privacy and building your trust is our priority. This Privacy Policy explains how we collect, use, store, and safeguard your personal and medical information when you use our website, mobile application, and healthcare services (“Services”).
By using eHealthWeb, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide safe and effective healthcare services, we may collect the following types of information:
a. Personal Information
✔ Full name, age, gender, address, phone number, and email ID
✔ Identity verification details (such as Aadhaar or PAN, when required)
✔ Emergency contact information
b. Medical and Health Information
✔ Medical history, current health conditions, allergies, and prescriptions
✔ Treatment details or care requirements shared for services like home nursing
c. Technical Information
✔ IP address, device type, browser details, and location (if enabled)
✔ Cookies and analytics data to improve performance and user experience
d. Payment Information
✔ Billing details, transaction ID, and payment method
✔ Sensitive card or banking details are not stored by us and are processed securely through trusted payment gateways
2. How We Use Your Information
Your information helps us deliver reliable and personalized healthcare services. We use it to:
✔ Verify your identity and confirm bookings
✔ Assign suitable caregivers or healthcare professionals
✔ Maintain service and medical records for better continuity of care
✔ Improve our website, app, and service quality
✔ Send important notifications, invoices, and reminders
✔ Comply with healthcare and legal requirements
3. Data Protection and Security
We use strong security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorized access or misuse.
Access to your information is limited to authorized eHealthWeb staff and verified partners who require it for service-related purposes.
4. Information Sharing
We respect your privacy and do not sell or trade your personal data. However, your information may be shared in limited cases:
✔ With verified caregivers or healthcare professionals to deliver services
✔ With legal authorities if required by law or for safety reasons
✔ With trusted third-party partners (such as payment processors or communication tools) under strict confidentiality agreements
5. Data Retention
We keep your information only for as long as necessary:
✔ To provide ongoing healthcare services
✔ To meet legal, tax, and regulatory obligations
You can request deletion of your data at any time (see Section 8).
6. Cookies and Tracking
eHealthWeb uses cookies and analytics tools to enhance your browsing experience, understand user behavior, and improve functionality.
You can manage or disable cookies through your browser settings at any time.
7. Your Rights
As a user, you have the right to:
✔ Access your personal data
✔ Request correction or deletion of your information
✔ Withdraw consent for data usage (this may affect service availability)
✔ Raise concerns with relevant data protection authorities
8. Data Deletion Requests
To update or delete your information, please contact us:
✔ Email: privacy@eHealthWeb.in
✔ Phone: +91 9525652567
We will verify your identity before processing any request to ensure data security.
9. Policy Updates
eHealthWeb may update this Privacy Policy from time to time to reflect changes in regulations or services. Any updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, feel free to contact us:
✔ Email: support@eHealthWeb.in
✔ Phone: +91 9525652567
✔ Website: www.eHealthWeb.in